Diploma of Hospitality Management (SIT50422)
/QUALIFICATIONS DESCRIPTION
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.
.POSSIBLE JOB TITLES INCLUDE
- Banquet or function manager
- Unit manager (catering operations)
- Executive housekeeper
- Chef patissier
- Kitchen manager
- Gaming manager
- Hotel manager
- Sous chef
- Restaurant manager
- Chef de cuisine
- Front office manager
COURSE ENTRY REQUIREMENTS:
For International Students
- Must be 18 years of age or over
- Completed Year 12 (HSC or equivalent)
- Minimum of 5.5 IELTS score or equivalent (International students only)
Packaging Rules
28 units must be completed:
- 11 core units
- 17 elective units, consisting of
UNITS OF COMPETENCY
CORE UNITS
SITXCCS015 Enhance customer service experiences
SITXCCS016 Develop and manage quality customer service practices
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget
SITXFIN010 Prepare and monitor budgets
SITXGLC002 Identify and manage legal risks and comply with law
SITXHRM008 Roster staff
SITXHRM009 Lead and manage people
SITXMGT004 Monitor work operations
SITXMGT005 Establish and conduct business relationships
SITXWHS007 Implement and monitor work health and safety practice
Elective Units
CPPCLO3101 Clean carpeted floors
CPPCLO3108 Clean window coverings
CPPCLO3111 Clean rooms, furniture and fittings
CPPCLO3112 Clean walls, ceilings and fittings
SITHACS009 Clean premises and equipment
SITHACS010 Provide housekeeping services to guests
SITHACS011 Prepare rooms for guests
SITHACS012 Launder linen and guest clothes
SITHACS016 Provide accommodation reception services
SITXCCS017 Use a computerised booking system
SITXCCS019 Prepare quotations
SITHIND005 Use hygienic practices for hospitality service
SITHIND008 Work effectively in hospitality service
BSBINS401 Analyse and present research information
BSBTWK503 Manage meetings
BSBTWK501 Lead diversity and inclusion
BSBFIN401 Report on financial activity
EDUCATIONAL PATHWAYS:
After successful completion of this qualification, students graduates may choose to progress to Advanced Diploma of Hospitality Management or apply for entry into university.
RECOGNITION OF PRIER LEARNING (RPL) AND CREDITS TRANSFER
Students who hold a relevant certificate or who can provide evidence of hospitality experience, will need to submit verified Certificate/Statement of Attainment (issued by an RTO) for recognition purposes or work related verified evidence. Students with either a Certificate or Statement of Attainment for Certificate II, III and IV and/or individual units may be exempted from some core or elective units.
The assessment only or RPL pathway is likely to be most appropriate in the following scenarios:
- Students enrolling in qualifications who want recognition for prior learning
- Existing workers
- Individuals with overseas qualifications
- Recent migrants with established work histories
- People returning to the workplace
- People with disabilities or injuries requiring a change in career