Diploma of Hospitality Management (SIT50422)

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This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.


  • Banquet or function manager
  • Unit manager (catering operations)
  • Executive housekeeper
  • Chef patissier
  • Kitchen manager
  • Gaming manager
  • Hotel manager
  • Sous chef
  • Restaurant manager
  • Chef de cuisine
  • Front office manager


For International Students

  • Must be 18 years of age or over
  • Completed Year 12 (HSC or equivalent)
  • Minimum of 5.5 IELTS score or equivalent (International students only)

Packaging Rules

28 units must be completed:

  • 11 core units
  • 17 elective units, consisting of



SITXCCS015        Enhance customer service experiences

SITXCCS016         Develop and manage quality customer service practices

SITXCOM010      Manage conflict

SITXFIN009         Manage finances within a budget

SITXFIN010         Prepare and monitor budgets

SITXGLC002        Identify and manage legal risks and comply with law

SITXHRM008      Roster staff

SITXHRM009      Lead and manage people

SITXMGT004      Monitor work operations

SITXMGT005      Establish and conduct business relationships

SITXWHS007       Implement and monitor work health and safety practice

Elective Units

CPPCLO3101        Clean carpeted floors

CPPCLO3108         Clean window coverings

CPPCLO3111         Clean rooms, furniture and fittings

CPPCLO3112         Clean walls, ceilings and fittings

SITHACS009         Clean premises and equipment

SITHACS010         Provide housekeeping services to guests

SITHACS011          Prepare rooms for guests

SITHACS012          Launder linen and guest clothes

SITHACS016          Provide accommodation reception services

SITXCCS017           Use a computerised booking system

SITXCCS019            Prepare quotations

SITHIND005            Use hygienic practices for hospitality service

SITHIND008            Work effectively in hospitality service

BSBINS401             Analyse and present research information

BSBTWK503            Manage meetings

BSBTWK501            Lead diversity and inclusion

BSBFIN401               Report on financial activity



After successful completion of this qualification, students graduates may choose to progress to Advanced Diploma of Hospitality Management or apply for entry into university.


Students who hold a relevant certificate or who can provide evidence of hospitality experience, will need to submit verified Certificate/Statement of Attainment (issued by an RTO) for recognition purposes or work related verified evidence. Students with either a Certificate or Statement of Attainment for Certificate II, III and IV and/or individual units may be exempted from some core or elective units.

The assessment only or RPL pathway is likely to be most appropriate in the following scenarios:

  • Students enrolling in qualifications who want recognition for prior learning
  • Existing workers
  • Individuals with overseas qualifications
  • Recent migrants with established work histories
  • People returning to the workplace
  • People with disabilities or injuries requiring a change in career