Diploma of Community Services (CHC52021)

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Qualification Description

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

20 units must be completed:

  • 12 core units
  • 8 elective units
Unit code Unit name
Core Units
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
Electives Units
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision
CHCCSM015 Undertake case management in a child protection framework
CHCSOH013 Work with people experiencing or at risk of homelessness
CHCSOH014 Manage and maintain tenancy agreements and services
CHCSOH020 Develop quality systems in line with registration standards
CHCPRT027 Work collaboratively to maintain an environment safe for children and young people